You can find our most frequently asked questions about what to expect and what to bring. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!
Your initial appointment will typically take an hour. Your practitioner will go through your medical history and ask you questions to gain an understanding of your current presenting injury or condition and your health goals for the future.
Depending on your injury or condition, your practitioner will conduct a physical examination which can involve doing certain movements or tests and then a hands-on assessment of the area of your body that is impacted. You may be given exercises or suggested lifestyle changes to implement prior to your next appointment.
You can expect to leave your initial appointment with a clear plan on how we are going to help you reach your health goals.
After your initial appointment, follow up appointments are between 20-50 minutes depending on the service you are booked in for. Our appointments are longer than the industry standard, meaning we have the time to provide you with the best care possible.
We suggest wearing comfortable clothes that you can move easily in.
If you have any scans, reports, or referrals from other health care practitioners please bring these to your appointment.
The short answer is no. However, if you have an “enhanced primary care program” approved by your GP a portion of the treatment fee will be covered for a maximum of 5 sessions per calendar year.
Many of our services are offered under ‘extras’ in private health insurance policies. Each private health insurer offers different policies for different services. It is best to contact your insurer to find out what rebates you are entitled to. You can claim your private health insurance rebate on the day of your appointment at our clinic.
We accept DVA patients who have a valid referral from their GP.
Please bring your referral for your appointment so that we can claim directly with DVA on your behalf.
No, you do not need a referral to see one of our practitioners, unless you have an approved enhanced primary care program via your GP.